Privacy Policy

Review Setup LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.reviewsetup.com or use our reputation management services ("Services").

By using our Services, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you interact with our website or purchase our Services, we may collect the following categories of personal information:

• Full name
• Email address
• Phone number (mobile and/or business)
• Business name and address
• Billing and payment information (processed securely via Stripe)
• Account login credentials
• Communications you send to us (emails, support requests, survey responses)
• Any other information you voluntarily provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation paths
• Referring URL and exit pages
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party platforms we use to deliver our Services, including:

• GoHighLevel (GHL) – CRM and communication data
• Stripe – Payment transaction records
• Google Business Profile – Review and listing data related to your account

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services
• To process subscriptions and payments through Stripe
• To manage your Google Business Profile and reputation campaigns
• To send you service-related communications via email and SMS
• To send you marketing and promotional messages (with your consent)
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve our Services
• To detect, prevent, and address fraud, security incidents, and abuse
• To comply with applicable legal obligations
• To enforce our Terms of Service

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party vendors who assist us in operating our Services. These providers are contractually obligated to use your information only to perform services on our behalf and to protect it appropriately:

• Stripe – Payment processing
• GoHighLevel – CRM, SMS, and email communications
• Google – Business Profile management services

3.2 Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal requests such as subpoenas, court orders, or government investigations.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

3.4 Protection of Rights

We may share information where necessary to protect the rights, property, or safety of Review Setup LLC, our clients, or the public.

4. COMMUNICATIONS: SMS AND EMAIL

4.1 SMS Communications

By providing your mobile phone number, you consent to receive SMS text messages from us, including:

• Account and subscription notifications
• Service updates and campaign performance reports
• Promotional offers and announcements

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any of our text messages or contacting us at the information below. For help, reply HELP or contact us directly.

4.2 Email Communications

By providing your email address, you consent to receive emails from us, including transactional emails (billing receipts, account alerts) and marketing emails (tips, promotions, updates). You may unsubscribe from marketing emails at any time via the unsubscribe link in any email. Transactional emails cannot be opted out while your account is active.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies – Required for the website to function properly
• Analytics Cookies – Help us understand how visitors interact with our site
• Preference Cookies – Remember your choices and settings
• Advertising Cookies – Used for targeted marketing campaigns

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6. DATA RETENTION

We retain your personal information for as long as necessary to provide our Services, fulfill your requests, and comply with legal obligations. When you cancel your subscription, we retain your information for a reasonable period to address any outstanding issues, comply with tax and legal requirements, and enforce our agreements.

You may request deletion of your personal information by contacting us, subject to certain exceptions required by law or for legitimate business purposes.

7. DATA SECURITY

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, and access controls.

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You assume the risk of transmitting information to us.

8. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites and services, including GoHighLevel, Stripe, and Google Business Profile. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal information, subject to legal limitations
• Right to Opt-Out: You can opt out of marketing communications and certain data uses
• Right to Data Portability: You can request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

10. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will immediately delete such information and terminate the child's account.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred, stored, and processed in the United States or other countries where we or our service providers operate. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

12. MODIFICATIONS TO PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the effective date. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

13. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: