PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.
1. AGREEMENT TO TERMS
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and Review Setup LLC, a limited liability company organized under the laws of the State of Minnesota ("Company," "we," "us," or "our"), governing your access to and use of the website located at www.reviewsetup.com and all associated services, products, and content (collectively, the "Services").
By accessing our website, creating an account, purchasing a subscription, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any additional guidelines or policies incorporated by reference herein.
If you do not agree to these Terms of Service, you must immediately discontinue use of our Services.
2. DESCRIPTION OF SERVICES
Review Setup LLC provides reputation management services, including but not limited to Google Business Profile (GBP) management, Google review acquisition and monitoring, review response strategies, and related reputation enhancement tools. Our Services are offered on a monthly subscription basis.
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable prior notice to active subscribers.
2.1 Service Platforms Our Services are delivered and managed using the following third-party platforms:
•GoHighLevel (GHL) – CRM, automation, and client communication platform
• Stripe – Payment processing and subscription billing
• Google Business Profile (GBP) – Review management and local SEO services
Your use of these Services may also be subject to the respective terms of service of these third-party platforms. We are not responsible for third-party platform changes, outages, or policy modifications that may affect service delivery.
2.2 Geographic Scope Our Services are intended solely for clients and users located within the United States. By using our Services, you represent and warrant that you are located in the United States.
3. ELIGIBILITY
To use our Services, you must:
• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Be a legal resident or registered business entity in the United States
• Not be prohibited from using the Services under applicable law
• By using our Services, you represent and warrant that you meet all eligibility requirements stated above.
4. USER ACCOUNTS
To access certain features of our Services, you may be required to create an account. You agree to:
• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account credentials
• Promptly update your account information if it changes
• Notify us immediately of any unauthorized access or use of your account
• You are solely responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from your failure to maintain account security.
5. SUBSCRIPTION TERMS AND BILLING
5.1 Subscription Plans Access to our full Services requires a paid monthly subscription. Subscription details, including pricing and included features, are provided on our website and in your service agreement. We reserve the right to modify subscription pricing with at least thirty (30) days advance notice to active subscribers.
5.2 Billing and Payment By subscribing to our Services, you authorize us to charge your designated payment method on a recurring monthly basis through our payment processor, Stripe. You agree to:
• Provide valid and current payment information
• Maintain sufficient funds or credit to fulfill billing obligations
• Promptly update payment information upon expiration or change
• All fees are stated in U.S. Dollars. Applicable taxes may be added to your subscription fee as required by law.
5.3 Failed Payments If a payment fails, we reserve the right to suspend or terminate access to Services until payment is received. We may make multiple attempts to process payment before suspending your account.
5.4 Cancellation Policy You may cancel your subscription at any time by contacting us or through your account settings. Cancellations take effect at the end of the then-current billing period. We do not provide refunds for partial months of service unless otherwise required by applicable law or expressly agreed upon in writing.
5.5 Refund Policy Subscription fees are generally non-refundable. Exceptions may be considered on a case-by-case basis at our sole discretion. If you believe you are entitled to a refund, please contact us within fifteen (15) days of the charge in question.
6. ACCEPTABLE USE POLICY
You agree to use our Services only for lawful purposes and in accordance with these Terms of Service. You agree NOT to:
• Use our Services for any fraudulent, deceptive, or illegal purpose
• Post, submit, or solicit false, fabricated, or misleading reviews on any platform
• Violate Google's Terms of Service, Review Policies, or any applicable platform policies
•Attempt to manipulate search rankings through prohibited means
• Engage in any activity that could damage our reputation or that of our clients
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated scripts, bots, or other means to scrape or extract data from our Services
• Transmit any viruses, malware, or other harmful code
• Harass, abuse, or harm any other person
• We reserve the right to terminate your access to the Services immediately and without notice if you violate this Acceptable Use Policy.
7. REVIEW MANAGEMENT AND COMPLIANCE
Our reputation management services are designed to help businesses generate authentic reviews from their genuine customers and manage their online presence. You acknowledge and agree that:
• We do not guarantee a specific number of reviews, star ratings, or search ranking improvements
• All reviews generated through our programs must reflect genuine customer experiences
• You will not use our Services to solicit, generate, or post fake, paid, or incentivized reviews in violation of Google's policies or the FTC's Endorsement Guides
• You are solely responsible for ensuring your review solicitation practices comply with all applicable laws, regulations, and platform policies
• We are not responsible for reviews removed, flagged, or penalized by Google or any third-party platform
• We reserve the right to terminate Services immediately if we determine that you are using our platform in violation of Google's Terms of Service or any applicable law.
8. COMMUNICATIONS
8.1 SMS Communications By providing your mobile phone number, you expressly consent to receive SMS text messages from us for purposes including account notifications, service updates, campaign reports, and promotional messages. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message or contacting us directly.
8.2 Email Communications By providing your email address, you consent to receive emails from us including service-related communications, billing notifications, and marketing messages. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. You cannot opt out of service-related and transactional emails while you maintain an active subscription.
8.3 CAN-SPAM and TCPA Compliance All our email communications comply with the CAN-SPAM Act. All SMS communications comply with the Telephone Consumer Protection Act (TCPA). We will honor all opt-out requests promptly.
9. INTELLECTUAL PROPERTY
All content, trademarks, logos, service marks, trade names, graphics, software, and other intellectual property associated with the Services and the Review Setup LLC brand are owned by or licensed to us and are protected by applicable United States and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business purposes. You may not:
• Copy, modify, or create derivative works of our content or Services
• Reverse engineer or attempt to extract source code from our software
• Use our trademarks or branding without our express written consent
• Resell, sublicense, or otherwise transfer access to our Services
10. THIRD-PARTY SERVICES AND LINKS
Our Services integrate with and may link to third-party platforms including GoHighLevel, Stripe, and Google Business Profile. We do not control these platforms and are not responsible for their content, privacy practices, or terms of service. Your use of third-party services is governed by their respective terms and policies.
We are not responsible for any damages, losses, or liabilities arising from your use of or reliance on third-party platforms or any interruption of those services.
11. DISCLAIMER OF WARRANTIES
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED
WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF OUR REPUTATION MANAGEMENT SERVICES, INCLUDING IMPROVEMENTS IN STAR RATINGS, REVIEW COUNTS, OR SEARCH RANKINGS.
12. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVIEW SETUP LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
13. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Review Setup LLC, its members, managers, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of or access to the Services; (b) your violation of these Terms of Service; (c) your violation of any third-party rights; or (d) any content you submit through the Services.
14. GOVERNING LAW AND DISPUTE RESOLUTION
14.1 Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.
14.2 Dispute Resolution Any dispute arising out of or relating to these Terms of Service shall first be subject to good-faith negotiation. If unresolved within thirty (30) days, the dispute shall be submitted to binding arbitration under the American Arbitration Association's Commercial Arbitration Rules in Minnesota.
14.3 Class Action Waiver YOU AGREE THAT ANY CLAIMS WILL BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
15. TERMINATION
We reserve the right to suspend or terminate your access to the Services at any time, with or without cause or notice. Grounds include violation of these Terms of Service, non-payment, or abusive conduct. Provisions that by their nature should survive termination shall remain in effect.
16. MODIFICATIONS TO TERMS OF SERVICE
We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated Terms of Service on our website and updating the effective date. Your continued use of the Services after modifications constitutes your acceptance of the revised Terms of Service.
17. MISCELLANEOUS
Severability: If any provision of these Terms of Service is found unenforceable, the remaining provisions continue in full force and effect.
Entire Agreement: These Terms of Service, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and us.
No Waiver: Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.
Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control.
18. CONTACT INFORMATION
Review Setup LLC Website: www.reviewsetup.com Email: [email protected] Location: Minnesota, United States
